How We Work

We design mission-focused user experiences that are intuitive, efficient, and robust, even in the most complex environments. Our UX process helps ensure that your digital platforms, dashboards, or tools truly serve the people using them, whether on the ground or in orbit.

1. Context-Led Discovery

We start by understanding the user context, operational scenarios, cognitive load, environmental stressors, and device limitations. This might include interviewing defence professionals, analysing field workflows, or reviewing legacy system constraints.

2. User & Task Modelling

We define user personas, task flows, and interaction priorities based on real operational data. This ensures every UX decision is grounded in actual user behaviour and risk exposure, not just assumptions.

3. Wireframes & Journey Mapping

We develop low-fidelity wireframes and user journey maps to visualise how users will interact with your system. This includes both happy-paths and edge-cases, including degraded modes or fail-safe interactions.

4. Prototyping & Simulation

Rapid prototypes (clickable or coded) are used to simulate workflows in realistic conditions. For dual-use or defence systems, this may include accessibility under duress, screen fatigue, or use with gloves, goggles, or in vehicle-mounted setups.

5. User Testing & Iteration

We conduct structured usability tests with real users, using qualitative and quantitative metrics to identify bottlenecks or points of friction. Feedback is rapidly integrated in iterative cycles.

6. UX Documentation & Handover

Clear UX specifications and annotated wireframes are handed over to your internal teams or external developers, ensuring continuity from concept to code, aligned with compliance and security protocols.