How We Work

Our consulting and training services are designed to help teams build internal capability, solve complex digital challenges, and embed design thinking into critical operations. Whether you're developing new platforms, enhancing usability, or aligning with industry standards, we work alongside you to transfer practical, hands-on expertise.

1. Needs Assessment & Scoping

We begin with a structured discovery session to understand your goals, team maturity, digital environment, and any existing blockers. This helps us tailor our approach, whether it's deep-dive consulting, focused workshops, or longer-term capability development.

2. Bespoke Consulting Frameworks

Every organisation is different. We design flexible consulting frameworks to help you tackle specific challenges, ranging from usability reviews of mission-critical software to interface audits, accessibility planning, or support with procurement specs and vendor evaluation.

3. Practical Workshops & Training Sessions

We deliver targeted training sessions on UX, UI, human factors, information design, design systems, and digital standards, often customised to reflect your sector and operational environment. Sessions may be delivered in-person or remotely, depending on your needs.

4. Shadowing & Team Coaching

Beyond workshops, we offer coaching and team-side support to help internal designers, developers, or product teams apply methods to real projects. This can include design reviews, co-creation sessions, or mentoring across an engagement.

5. Tools, Templates & Guidelines

To support continuity, we provide access to practical toolkits, guides, and templates tailored to your workflows. These might include journey mapping templates, usability test plans, or annotated Figma files with examples of best practice.

6. Ongoing Support & Evaluation

After initial training or consulting is delivered, we remain available for follow-up advice, feedback sessions, and evaluation. We can help you track progress, update documentation, or guide the next phase of digital maturity within your team or organisation.