How We Work

In defence, space, and other high-consequence environments, a well-designed UI can reduce cognitive load, support faster decisions, and minimise the risk of user error. Before drawing a single wireframe, we spend time understanding the task environment, constraints, and workflows, so the interface becomes an enabler, not an obstacle.

1. Understanding the Operational Context

We begin by immersing ourselves in the environment the interface will be used in, whether it’s a command system, control station, mobile application or secure platform. We gather insights on workflows, constraints (technical, physical, or regulatory), and the critical tasks the UI needs to support.

2. Mapping User Journeys and Tasks

Once the context is clear, we work with subject matter experts and end-users to map key user journeys. We break down complex tasks into intuitive sequences, identify pain points in legacy systems, and prioritise key actions that the interface must facilitate quickly and safely.

3. Wireframing and Interaction Design

Using the outputs from earlier stages, we create detailed wireframes that demonstrate structure, information flow, and interaction logic. We pay special attention to hierarchy, layout, and control behaviours, ensuring the design is intuitive under stress and supports decision-making.

4. Visual Layer and UI Prototyping

We develop a visual interface layer that aligns with project branding, user expectations, and any applicable design systems (e.g., MOD, ESA, or NATO standards). High-fidelity prototypes allow us to test ideas and simulate real interactions, ensuring what looks good also works well.

5. Integration with Development Teams

We package all interface components with the specifications your engineering teams need, including Figma files, component libraries, and interaction documentation. If you're working in agile or iterative delivery, we can join sprint planning or provide ongoing design input.

6. Usability Testing and Refinement

Before final implementation, we run usability sessions, often in real-world or simulated conditions, to validate how the UI performs under pressure. Based on results, we make refinements to ensure the final design is robust, clear, and ready for deployment.

7. Deployment Support and Future Iterations

We don’t disappear after launch. We support implementation and help you iterate over time, ensuring your UI remains aligned with evolving mission needs, system updates, and user feedback.